FAQ'S

How do your bandanas go on?
We have both tie up and over the collar bandanas available. Our old style bandanas were a square that get folded into a triangle and then rolled down to shorten the length and tied into a knot around your pups neck. Towards the end of 2021 we revamped our tie up style. These bandanas are now a triangle with ties which make it super easy to put on your pups neck. They come with plenty of tie up room for a bow or knot to be made! Our over the collar bandanas are the same as our new tie ups without the ties. They have open ends for you to slide your dogs collar through and then clip on.

How do your different style bows go on?
Our large bowties and sailor bows have two elastic loops that go over your pups collar. But don't worry if your pup doesn't wear a collar, you can still accessorise on walkies by adding one of these to the belly strap of your harness! You'll be turning heads everywhere you go, so make sure you strike a pose!

Why Indi Pups?
By choosing Indi Pups you are supporting my (Rachel) dream of having pups across the globe having something in their doggy wardrobe. I have tried to bring to my customers high quality products that are affordable, as well as being unique and stylish. I try to provide my customers with prints that are not overdone and seen by other similar brands, but also offering variety and choice on the items I make. All bandanas, bowties, sailor bows and scrunchies are all handmade by myself. I also have a range of harnesses and leads from other Australian companies who support me and that I also believe provide top quality products for my customers. The harnesses we stock are designed by myself with a print created and commissioned by an Australian artist and then produced overseas. This allows me to bring you unique style prints you wouldn't typically see, and allows me to focus on the other handmade products I currently make.

How long will my order take?
Due to the nature of most items being handmade, whilst I also work full time, most orders are fulfilled within 3-9 business days. During busier/ peak periods orders are completed within 9-14 business days, and updates are consistently provided to you. Should your order be solely items that a pre-made and ready to be dispatched, your order should be fulfilled within 1-3 business days. Please note I am a one woman show but I try my best to stick to this time frame.

Where do you ship to? What are your prices?
We are based in Sydney, Australia and currently ship within Australia but also worldwide. Some of the countries we ship to include New Zealand, United States, United Kingdom and more. The prices for international postage vary by country. Within Australia standard tracked shipping costs $10 and Express tracked shipping costs $12.50. These prices include the cost of packaging materials used to get your order to you safely. If you order is over the value of $99 you will receive free shipping (valid for AUS customers only).

I don't know what size will be best for my pet, what should I do?
If you are unsure of what size is best please refer to the size guide attached to each listing. This will give you the sizes which you can then use to measure your pet. If you are still unsure of what size will be best please reach out via email or social media with your pets measurements and we can guide you to make an informed choice. Should you purchase the incorrect size an exchange form will be sent with your order with all the details on how to arrange an exchange.

How often do you make new products?
I try to release a new collection of products every 3 months. These collections typically include 3-6 prints in bandanas and bows. Walk wear collections are currently released 1-2 times a year.

What is your return/ exchange policy?
Please see our policy page for full details outlining this process