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Refunds and Returns/ Exchanges

Return and Exchange Policy:

Last Updated: 3/1/23

Thank you for shopping with us at Indi Pups. We strive to ensure your satisfaction with every purchase. Please review our return and exchange policy carefully.

1. Refunds:

  • Refunds will only be issued for items received in a broken or faulty condition.
  • Change of mind purchases or incorrect sizes are not eligible for refunds.

2. Exchanges:

  • Direct exchanges are not provided.
  • Exchanges will be issued in the form of a store credit, minus a postage fee of $10 for standard or $12.50 for express post.
  • Bandanas, bowties, and sailor bows are not eligible for exchanges or returns.

3. Exchange Process:

  • To initiate an exchange, the customer must return the item within 7 days of receiving it, accompanied by the completed returns form.
  • The returned item must be in its original packaging with all tags attached.
  • The customer is responsible for the return postage cost with a tracked service.

4. Credit Note Issuance:

  • Once we receive the returned item, please allow 2-7 business days for processing.
  • The store credit will be issued to the customer via email.

5. Responsibility for Lost Parcels:

  • We are not responsible for lost parcels during the return shipment. Ensure to use a tracked service for added security.

6. Exceptions:

  • Bandanas, bowties, and sailor bows are final sale items and cannot be exchanged or returned.

By making a purchase at Indi Pups, you agree to abide by this return and exchange policy. We appreciate your understanding and cooperation. If you have any further questions or concerns, please contact our customer service at

Thank you for choosing Indi Pups!